Again, your IT Department may need to be involved as many AV's aren't configured to view logs locally.

If possible, review your AV software logs to see if it has blocked anything.

Option for Power Users - open Task manager and review the process list to see if you can identify what AV product is running in the background.In this case, please contact your IT Department for assistance is both identifying and disabling the AV on your computer. If your computer is managed by your IT Department it's very common that, in addition to Window Defender, for additional 3rd party AV to be silently installed and is running in the background without appearing in the system tray or start menu.This guide is not directly applicable to: Ansys Cloud, Rocky, Remote Solver Manager (RSM), Granta, SCADE, Minerva or Twin Builder at this time.ĭepending on the nature of your symptoms and or if your IT department is slow to respond, you may want consider proceeding with other troubleshooting steps prior to this one. This process was designed to be followed sequentially for the fastest results. If you're an active SimuTech customer and need assistance with any of these steps, or simply prefer to receive help from one of our engineers, please feel free to contact us! Our comprehensive troubleshooting guide will help you resolve Ansys installation, licensing and connectivity issues. Update Table of Contents Step #1 - Search Your Exact Error Message in our Knowledge Base Step #2 - Resolve Common New Installation Mistakes Step #3 - Quickly fix common Ansys issues (9 min) Step #4 - Problems checking out a license? Step #5 - Are you running over remote desktop software? Step #6 - Troubleshoot Antivirus Related Issues Step #7 - Update Graphics, Bios and Chipset Drivers Step #8 - Uninstall & Reinstall Software Step #9 - Is there an issue with the Model? Step #10 - Other Solutions & Considerations Step #11 - Contact SimuTech Support Description

Ansys performance guide